(Action) really cannot understand it
Computers are very logical, and I can't understand why people can't realize that. Take my rather stupid mother for example, she understands the concept of A and the concept of B, but she simply can't get her mind to add them together to get C which is whatever result she's after.
Even the concept of abstraction is hard for them to understand, and abstraction is far from limited to computer science. Abstraction is very generic. You can find it anywhere.
My mother uses Microsoft Word very often. She writes a few pages of text and then selects some of it and applies the font she wants, makes a few lists, etc. This makes me quite upset since she doesn't use the features available, such as Quick Styles. When I explain it to her, she understands the concept of Quick Styles, but she can't use them afterwards. How come? I really don't know.
I know it's rather off-topic, but since some of you obviously have more tech support experience than me, perhaps someone can explain this very strange phenomena to me.